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FIeld Service

Field Service

When your equipment needs attention, you need more than a quick fix—you need a partner who knows your machines inside and out. At BW Integrated Systems, our global team of Field Service Engineers is ready to meet you where you are, bringing decades of experience and OEM expertise directly to your facility. Whether it’s installation, commissioning, training, troubleshooting, or optimization, we’re here to keep your operations running smoothly. Do you need field service support? Get in touch today!

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Global Expertise. Local Support.

With a global network of highly trained Field Service Engineers, we deliver responsive, on-site support backed by our in-house engineering and technical teams. From mechanical installation to advanced systems integration, our service professionals are equipped to handle even the most complex challenges—quickly, safely, and efficiently.

Our Field Service team is dedicated to delivering comprehensive support at every stage of your equipment's lifecycle, ensuring optimal performance and reliability. We offer a diverse array of services designed to install, maintain, and enhance your machinery, including:

Mechanical & Electrical Installation - Our skilled technicians deliver complete on-site installation services, adhering strictly to OEM standards. We leverage specialized tools and industry expertise to ensure that your equipment is installed accurately and functions seamlessly from the start.

Installation Supervision & Commissioning - Our seasoned professionals oversee the installation process, ensuring that every detail is executed perfectly. We facilitate a smooth commissioning phase, bringing your equipment online efficiently and effectively to avoid any operational downtime.

Start-Up Assistance - During your initial production runs, we provide on-site support to guarantee that your equipment performs at its best from day one. Our hands-on assistance ensures that all systems operate smoothly and efficiently right from the beginning.

Repair & Maintenance - Count on us for prompt and dependable repair services. Our team is committed to minimizing disruption and getting your equipment operational quickly, utilizing advanced diagnostic tools for swift issue resolution.

Troubleshooting & Diagnostics - We specialize in rapidly identifying and resolving mechanical or control system issues. Our diagnostics expertise allows us to address problems swiftly, reducing downtime and enhancing overall productivity.

Machine & Line Audits - Our comprehensive evaluations assess the performance of your machinery and production line. We identify potential risks and recommend actionable improvements to enhance productivity and safety.

 Equipment Relocation - When it comes time to relocate your machinery, we provide safe and efficient disassembly, transportation, and reinstallation. Our careful process ensures that your equipment is moved without risk of damage or loss of functionality.

Maintenance Audits - Our thorough reviews of your maintenance practices help improve equipment reliability and decrease unplanned downtime. We provide suggestions for best practices and identify areas for enhancement to your maintenance strategy.

Training Programs - We offer hands-on training for your maintenance and production personnel, cultivating in-house expertise. Our programs empower your teams with the skills needed to handle equipment confidently and effectively.

Preferred Maintenance Program (PMP) - Our tailored service plans are designed to align with your specific equipment and production schedule. The PMP proactively addresses maintenance needs to prevent issues before they arise, enhancing overall reliability.

By choosing our Field Service team, you gain a partner that is dedicated to supporting your operational needs, ensuring your equipment operates at peak performance throughout its entire lifecycle. We look forward to working with you to achieve your goals.

Our Locations

Romeoville (Headquarters & Manufacturing)
  • 1305 Lakeview Dr
    Romeoville IL 60446
    US
  • +1 (630) 759-6800
  • +1 (800) 527-0494 (Customer Service)
  • +1 (800) 527-0494 (Field Service)
  • parts@bwintegratedsystems.com
Romeoville (Headquarters & Manufacturing)
Brooklyn Park (Manufacturing)
Brooklyn Park (Manufacturing)
Burlington (Manufacturing)
Burlington (Manufacturing)
Doncaster (Manufacturing)
  • Plumtree Farm Industrial Estate, Bircotes
    Doncaster DN11 8EW
    GB
  • +44 (0) 1302 711056
  • +44 (0) 1302 718335 (Customer Service)
  • +44 (0) 1302 711056 (Field Service)
  • parts@bwintegratedsystems.com
Doncaster (Manufacturing)
Fergus Falls (Manufacturing)
  • 810 Industrial Park Blvd
    Fergus Falls MN 56537
    US
  • +1 (218) 739-3321
  • +1 (800) 344-8951 (Customer Service)
  • +1 (559) 638-8739 (Field Service)
  • parts.re@bwintegratedsystems.com
Fergus Falls (Manufacturing)
Loveland (Manufacturing)
  • 5605 Goldco Dr
    Loveland CO 80538
    US
  • +1 (970) 663-4770
  • +1 (800) 248-0605 (Customer Service)
  • +1 (800) 248-0605 (Field Service)
  • parts@bwintegratedsystems.com
Loveland (Manufacturing)
Lynchburg (Manufacturing)
  • 1320 Wards Ferry Rd
    Lynchburg VA 24502
    US
  • +1 (434) 582-1200
  • +1 (888) 553-0095 (Customer Service)
  • +1 (888) 553-0095 (Field Service)
  • parts@bwintegratedsystems.com
Lynchburg (Manufacturing)
Manchester (Manufacturing)
  • Gilchrist Rd
    Manchester M44 5AY
    GB
  • +44 (0) 161 848 4800
  • +44 (0) 161 848 4858 (Customer Service)
  • +44 (0) 161 848 4855 (Field Service)
  • parts.ma@bwintegratedsystems.com
Manchester (Manufacturing)
Reedley (Manufacturing)
  • 1949 E Manning Ave
    Reedley CA 93654
    US
  • +1 (559) 638-8484
  • +1 (800) 344-8951 (Customer Service)
  • +1 (559) 638-8739 (Field Service)
  • parts.re@bwintegratedsystems.com
Reedley (Manufacturing)
St. Louis (Sales Office)
  • 8020 Forsyth Blvd
    St. Louis MO 63105
    US
  • +1 (314) 862-8000
  •  (Customer Service)
  •  (Field Service)
St. Louis (Sales Office)

Request Field Service

Need on-site support from a BW Integrated Systems Field Service Engineer? Call 1 800 527-0494 or complete the service request form below. Our team typically responds within 48 hours.